Shipping & Handling FAQ

Is everything available for shipping?: Yes, everything that is listed on our site is available for shipping upon credit card approval.
When will my order ship?: Orders ship upon credit card approval.
Can I ship to a PO Box?: Yes, we just ask that you are cognizant of size requirements for some packages.
Can I send a package to Alaska, Hawaii or a foreign address?: Yes we can.
How is shipping calculated?: We calculate shipping by weight and/or size of packages.
When is my credit card charged?: Your credit card is charged when your order is placed and confirmed by OFIS Communications.
What sort of order confirmation will I receive?: We will send you an order confirmation by e-mail after you have submitted your order and reviewed it.

Refunds and Returns:

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund.

We ask that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

You can return your purchase for up to 30 days from the purchase date.
Products must be in the you received them and in their original packaging.
Customers pay for return shipping.
Please do not send your purchase to the manufacturer. We will take care of everything.
Once our warehouse staff receives and inspects your return (usually within 72 hours of receipt), we will process your refund and, within 30 days, apply a credit to your credit card or original method of payment. Please note that depending on your credit card company, after your credit is applied, it may take an additional 2-10 business days for it to post to your account.