HD Video Conferencing Setup

We understand the importance of deployment and user acceptance when it comes to adopting the video conferencing resource, and using it to take advantage of its many benefits.

As a result, we have a created one of the most effective Tier 1 and Tier 2 support offerings for our customers. In addition to the “around the clock” support each of our customers will receive from the manufacturer, OFIS Communications has designed a “day-2” supplemental support program in our effort to consistently deliver the finest customer experience available. What’s more, our day-2 service is complementary to our customers! Whether your need is local or across the pond, we are available to you by phone, email or remotely, Monday thru Friday from 9:00am to 5:00pm to assist.

Our competitors see day-2 support as a secondary revenue stream with their customers, and typically, will provide the service that is needed for a hefty fee. This is where we are different! We believe in our products, people and you… the customer, and our primary concern is making sure that you always have a great experience with your technology investment, as well as with us. We want your company to be absolutely delighted in our partnership, not only during the purchasing period, but well into the future…becoming our true champion, and recommending us to others who share similar needs in their business.

Our Day-2 Support philosophy is simple…we do not charge for Telephone, Remote Dial-In and On-Site Support services. As long as our customers purchase their solutions from us, and maintain a current service and support plan with the manufacturers of the purchased products, we will provide these supplemental services at no additional costs, and teach our customers how to fix the problem or event, empowering them to become more self-sufficient!